Clear Guidance that Supports Confidence and Continuity
Help and Support Videos for Higher Education
University life can be complex, particularly for students navigating unfamiliar systems, expectations, and support services. Clear, accessible video content helps remove uncertainty by explaining key information in a way that is easy to understand, revisit, and share.
Help and support videos provide students with practical guidance at the moments they need it most. From understanding processes and services to accessing wellbeing and academic support, these videos improve clarity, reduce friction, and help students feel informed, supported, and confident throughout their university journey.
Why help content matters in higher education
Clear, accessible information plays a critical role in student confidence, satisfaction, and retention. Help and support videos allow universities to communicate essential guidance in a way that is easy to understand, easy to revisit, and aligned with how students prefer to consume information.
Video content that helps students feel supported and informed
Student-generated video works best when contributors are guided with clear prompts and structure, while still speaking in their own voice. We design formats that balance authenticity with consistency, ensuring every video is engaging, usable, and aligned with your wider recruitment and communications goals.
Content for student retention
Videos designed to support students beyond the point of enrolment, helping them feel confident, informed, and supported as they progress through their studies. This includes guidance around academic expectations, wellbeing services, accommodation, and navigating university life, all of which contribute to improved engagement and retention.
Support and service videos
Clear, instructional videos covering essential university services such as enrolment, applications, finance, IT systems, libraries, and student support teams. These videos provide students with quick answers in a format they can return to, while reducing repetitive enquiries for staff.
Top tips and guides
Short, focused videos offering practical advice on topics like budgeting, time management, settling in, and making the most of university resources. Ideal for onboarding journeys, student portals, and social channels, these videos help normalise common concerns and provide reassurance through peer-friendly guidance.
Staff introductions and academic guidance
Videos that introduce key teaching staff, support teams, and academic expectations at the start of the student journey. These videos help humanise departments, clarify who to contact and when, and set clear expectations early, supporting smoother transitions and stronger early engagement.
RECORDR: THE SMART UGC FILMING APP FOR HE
A smart filming webapp specifically designed for user-gen video. Students or alumni capture video on their phone or desktop guided by professional video producers. The result, great looking and authentic user-generated video. Perfectly suited to the HE sector, and a powerful way to engage your community.
Whether you want to explore a single story or reach 100+ students across the world, Recordr is the perfect choice.
SEE SOME OF OUR WORK ACROSS HELP CONTENT
CAMBRIDGE UNIVERSITY – INTERNATIONAL ARRIVALS
ESCP BUSINESS SCHOOL – ABOUT THE BACHELOR
LSBU – THE ZONES PROJECT
Let's connect
Drop us a message, and we'll be in touch to continue the conversation. We're always here to provide guidance and support, no strings attached!